1. Overview
We aim to provide fair and transparent refund conditions for all customers.
2. Eligibility for Refunds
Refunds may be issued in the following cases:
- Service was not delivered after confirmed booking
- Cancellation made at least 24 hours before scheduled time
- Duplicate or incorrect payment
3. Non-Refundable Situations
Refunds will not be issued if:
- Service has already been completed
- Customer was unavailable at the scheduled time
- Incorrect details were provided by the customer
- Work was completed as agreed
4. Partial Refunds
Partial refunds may be considered if:
- Service scope was reduced
- Work could not be fully completed due to external factors
5. Refund Process
- Requests must be submitted via email
- Include booking details and reason
- Approved refunds are processed within 5–10 business days
6. Chargebacks
Customers are encouraged to contact us before initiating a chargeback.
We maintain records of:
- Booking confirmations
- Communication logs
- Service delivery details
These may be used to dispute invalid chargebacks.